REFUND POLICY:

We have a 30-day return policy which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiry@hummingly.co

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiry@hummingly.co

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/non-returnable items

Certain items cannot be returned, like First Fridays and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiry@hummingly.co

Cookies and Privacy Policy

Cookies Policy

What are cookies?

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How do we use cookies?

We use cookies for the following purposes:

  • To help us display advertisements of services, content that we think may be relevant to you or of interest to you; and
  • To help us to analyse the use and performance of our website and services through the use of third party tools such as Google Analytics.

How can you manage or refuse the use of cookies?

You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser. Please be aware that the removal of the Google Analytics cookie may affect your use and experience of our website.

If you continue to use our website without changing your browser cookie settings, you are agreeing to our use of cookies. To learn more about managing and deleted cookies, you can visit www.allaboutcookies.org.

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Privacy Policy

Humingly Ltd (Hummingly) values your privacy and cares about the way in which your personal information is treated.

This Privacy Policy explains:

  • what personal information we collect about you;
  • how we collect your personal information;
  • how we use your personal information;
  • how you can access/amend your personal information;
  • how long we hold personal information;
  • who you can contact for further information; and
  • additional terms that apply to some residents of the European Economic Area.

In this Privacy Policy:

  • "we" means Hummingly Ltd, Hummingly, or any partnership, entity or undertaking authorised to provide you with our products or services;
  • "you" means you, the person visiting our website, providing us with personal information or purchasing or using our products or services;
  • "products and services" means all products and services we provide and anything else we do for you, including your use of our website; and
  • "website" means our website accessible at fiveanddime.co.nz

What personal information do we collect about you?

We may collect personal information from you when you visit our website, contact us, request information from us, submit a form on our website, engage our workshops or other services, or when you engage with one or more of our staff and clients.

We collect personal information from you, including information about your:

  • Name
  • Contact information
  • Location
  • Billing or purchase information

How we obtain your personal information

  • We collect information from you as part of any transaction or booking process, and as necessary in the course of providing our services;
  • We collect your personal information while monitoring our technology tools and services, including our website, and email communications sent to and from Hummingly;
  • We gather and record information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or submitting a form on our website.

How we use your personal information

Hummingly collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us:

We collect your personal information in order to:

  • Send a receipt from Hummingly;
  • Send goods that you purchase to your address;
  • Have your contact information in case we need to contact you;
  • Send the occasional follow up email.

Use of the Hummingly website

Our email address and phone number are available on our website, and we may collect your personal information when you make contact with us.

The Hummingly website places small text files called ‘cookies’ on your device. You can read more about how we collect your data using cookies, why we collect, and how you can manage cookies permissions in our Cookie Policy.

Marketing and other emails

We use personal information to understand how you engage with the emails and other materials, such as workshop printouts or slideshows, that we send to you. This includes tracking personally identifiable email opens, clicks on the links to the information that we include in email and whether and how you visit our website after you click on that link (both immediately and in the future).

We do this by using software that places a cookie on your device which tracks this activity and records it against your email address. Please see our Cookie Policy for more information on cookies and how to manage and remove them.

We respect your time and will not be sending inane and frustratingly frequent information your way.

If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by emailing us at enquiry@hummingly.co.

How we store your personal information

We do not store your credit card details on our website. All orders placed through our site are handled through a secure online server or third party payment gateway managed by Webflow’s eCommerce platform.

We store your data in a secure online server. We use a secure SSL Certificate to ensure that information is secure between your computer and our server.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at: enquiry@hummingly.co or send us a letter to: Hummingly LLC, 1644 Platte St, Suite 400, Denver CO80202, United States or if in Australasia, Hummingly Ltd, 106A Kennedy Road, Marewa, Napier 4110, New Zealand.

Who we share your personal information with

We may share your personal information with certain trusted third parties within the scope defined in contractual arrangements in place with them, including:

  • Professional advisers to and auditors of Hummingly;
  • Suppliers to whom we outsource certain administrative, IT or other support services
  • Parties we engage in the course of the services we provide, with the prior consent of our clients.

We may also share personal information with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies where necessary, or as described in the ‘How we use your personal information’ section above.

We may, on rare occasions, be required to disclose personal information in compliance with legal or regulatory requirements. On these occasions, we will endeavour to notify you before your personal information is disclosed; however in some cases we may be legally restricted from doing so.

We do not sell or rent personal information.

If you engage with Hummingly on online platforms, applications or websites other than the Hummingly website, such as social media websites, you may review these websites’ privacy policies for details about how they use your personal information.

Contact

Email: enquiry@hummingly.co


Terms & Conditions
Privacy Policy
Refund Policy
© Hummingly 2023

       

Hummingly USA, 1644 Platte St, Suite 400, Denver CO80202,
Customer Service: 720 464 1159

Hummingly New Zealand, 36 Bridge Street, Ahuriri, Napier, 4110

All orders will be completed and charged in $USD at checkout.

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